Augmented Consulting Solutions Pty Ltd

Creative Solutions and Out of the Box Thinking
Adding Value and Continually meeting Stakeholder expectations

Augmented Consulting Solutions create value for businesses through services.  Over the years we have recognised similar solutions are being requested, whatever your industry. 

The following are examples of those that have been requested more frequently, but they are not limited to what we can provide;

Dynamic Business Analytics

Dynamic Business Analytics

Utilising Complex Data

Utilising Complex Data

Automated Report Distribution

Automated Report Distribution

Customer Retention / Loyalty Programmes

Customer Retention / Loyalty Programmes

Work Health & Safety Compliance

Work Health & Safety Compliance

PHI HAMBS Data Warehouse and Analytics

PHI HAMBS Data Warehouse and Analytics

PHI Competitive Analysis

PHI Competitive Analysis

Call Centre Productivity

Call Centre Productivity

Dynamic Business Analytics

Using Microsoft Excel has always been one viable strategy for completing business analysis. After all, Excel has the basic capability to compile your data and help you put together visualisations. However at Augmented Consulting Solutions we want you to do more than compile Excel sheets, now is the time for more dynamic analysis and enabling you to predict what will happen next.

Our skills and solution experience in Microsoft, Qlik and Tableau analytical software products will provide your business with ideas and knowledge, allowing you to tap into all the best practice options available and increasing the value of your investment.

Utilising Complex Data

Whatever your business industry, you may have disjointed systems, operating in isolation from other data sets.  Your systems may be collecting similar information by different software products but it’s not easily linked or recognised in a holistic view.  You may be finding that your analytics team are only able to provide you with basic answers to your questions, or only part of the picture.

 

Its difficult to package ‘problem solving’, but that’s exactly what it is, and how our customers refer to it.  Technical problem solving using complex data.

 

We use our 30 years’ of experience to technically answer some of the most complex data modelling questions, presenting insights visually in a way that benefits your business.  We allow all decision makers to tap into critical insights, taking away problems of missing out on opportunities to improve, optimize, strategize and ultimately add value.

 

Our customers use us to complement their teams when these challenges appear, gaining efficiencies and enhancing value.

Automated Report Distribution

Have you ever analysed how much time is spent by your team collating and distributing regular reports internally and externally?  Automating reports has proven to free up days of manual effort, enabling value to be directed to other focused areas.

 

At Augmented Consulting Solutions we have local skills that were taught and certified in Europe over 10 years ago in this particular technique, we have the experience to recognise and avoid the pitfalls where mis-representation or set up of a distributed report can cause lack of confidence and user adoption in the solution.  Our customers over the years have obtained great benefits from reducing reporting manual effort, which in some instances saw the effort taking up to 5 days each month, now completed in minutes.

 

We have seen businesses use our solution to improve their;

Compliance actions, reducing and eliminating risk across the global business.  

Focusing Sales representatives by presenting weekly gap to target and potential opportunities to look into.

Executive Reports packs with collaborative effort.

End Customer KPI’s, where each report sent out specific to their numbers.

And so many other flavours, as long as it can provide you with value.

Customer Retention

There are 2 key solution offerings that fall under this title, customer retentions and loyalty programmes.  Firstly there is understanding the profile of your customers to aid keeping them and further marketing; which includes elements of tying in their spend of your products/services, with their customer satisfaction of your business, along with timing of their payments.  The amount of effort a business takes to bring a new customer on board is recognised, in such that it’s a worthwhile investment in understanding how to base line this information to keep them.

 

Secondly its recognised that customer retention is now more complex, with the explosion of channels (website, online shopping, email, social, mobile, price comparison websites, web banners, traditional media….) to engage with customers.  At all customer touch points, the customer experience must be amazing to retain and grow your customer base.  Customer loyalty programmes are one of the areas that organisations can help drive their revenue, improve customer retention, increase brand and business recognition, as well as attracting new customers.

 

The Augmented Consulting Solutions team have helped deliver customer loyalty systems that include POS data interfacing, membership CRM systems, membership rewards and reporting, to campaign/promotion effectiveness and profitability.

 

We continue to recognise the huge benefit to our customers in delivering these solutions to them and would like to discuss how we can assist you.

 

Work Health & Safety Compliance

Work Health & Safety (WH&S) compliance has strongly regulated legislation and as such there are mandatory compliance and risk assessments organisations must perform.  Two major components of WH&S are record keeping and demonstrating compliance to the legislation.  Augmented Consulting Solutions can address each of these areas with our data management solutions.  One example of where we have helped is a large global manufacturing organisation; assisting them to improve WHS awareness by providing a highly visual dashboard and report of WH&S incidents to their Occupational Health & Safety Officers.

 

We can help you to improve your visibility and actions required against your compliance requirements, we would like to discuss our insights and how we can assist further.

PHI HAMBS Data Warehouse and Analytics

We are experts in the HAMBS data structure and PHI reporting requirements. We have worked with many HAMBS funds to deliver: –

Membership Analysis including current and historical end of month Full member Count, retention and churn analysis including product movements
Claims Analysis to identify unusual patterns and fraud, also gap analysis
Member profitability, achieved by collating all financial data at a member level, contribution, LHC, claims, Risk Equalisation, ambulance and high cost refunds

Augmented Consulting Solutions continues to have long term relationships with our PHI customers, continuing to add value to their businesses with our solution experience.

PHI Competitive Analysis

In a challenging ecosystem that is putting pressure on health funds, Augmented Consulting Solutions use Australia Health Service Alliance Ltd, (AHSA) data, Private Health Information Statement (PHIS) data that is available via data.gov.au along with MyHealth Record data, automatically extracting and processing into a usable structured form to  drive:

 

Industry comparisons, including variance to industry, age band distribution analysis, and demographics

Competitive Intelligence, including Hospital/General treatment by Fund, Not for profit and Membership class

Addressing what-if scenarios and simulations to benchmark new and future products

 

For more information on this solution please download our Whitepaper or contact us via our contact page.

Call Centre Productivity

We are providing visibility of Call Centre Productivity, connecting telephone and workflow systems.  One example is using E5.   The solution provides visibility analysis of the customer journey, trends of calls and quality KPI’s, Productivity of Agents, Error Rates, Call QA, Member experience and Web Analytics (Google, Social Media, etc)

 

Having the connected visibility presented using this successful approach, allows your business to manage business value, reduce risk and improve staff and customer retention.

 

If you would like to understand if your could improve your current call centre productivity analysis, please contact us via our contact page.