Augmented Consulting Solutions Pty Ltd

Healthcare Facility in Victoria

The team at Augmented Consulting Solutions work with many large organisations across multiple industries in Australia.  For this particular challenge they were approached by a leading specialist cancer treatment and research facility in Victoria to implement an intuitive business intelligence system to provide critical insight into patient management systems.

Given the important nature of the facility, having IT systems capable of supporting operations is essential. When the time came for a revamped analytics solution to help manage patient administration and reporting compliance, the facility turned to the team for their skill and knowledge and the product Qlik as the insight tool.

The need for a better solution

While the facility had elements of a BI strategy in place beforehand, changes to some core systems meant a more sophisticated solution was required. One issue was the change of critical source systems; most importantly patient administration and a radiotherapy information system. While the old patient admin system was switched off, the team still relied on it as a source for some of its radiotherapy data.

A necessary part of the transition to a new system was gaining the ability to work with particular segments of information at a given time, something that wasn’t easy under the old platform, and the solution in use prior to the Qlik implementation was essentially static.

The facility’s operational planning and performance team had examined several other BI options but had already had some experience in using a Qlik environment with some reporting. Ultimately the decision was made to expand the scope and use Qlik as the tool of choice. The dynamic nature of this product allowed them to slice and dice data a lot better, making the process of implementation much smoother.

The Benefits

The team at Augmented-CS not only delivered the solutions to the customer, they make sure to work closely with all the key people throughout the process.  It felt a true partnership in delivering the end goal.  We found that in addition to designing and delivering the new Qlik solution, they were on hand to assist with every stage of implementation.

For the first day and a half, the Augmented-CS application developer sat with our team to gain an understanding of where the data was sitting in the server and how to extract it to the application, they spent the rest of the time with the key business users. If questions arose, the right people had access to the developer so they could resolve them relatively quickly and move on.

All of that consultation and support resulted in a system that meets the needs of the facility, whether in terms of patient administration or reporting requirements. Being a critical part of Victoria’s healthcare services, there was a significant amount of state-level reporting required which did prove challenging but with the skills and knowledge of the team, they found resolutions to make it work.

The outcome was a sophisticated, intuitive outpatients dashboard for the facility, providing the ability to grab the extracts that were posing a problem and upload 3-6 months’ worth of data in a very quick succession.

Using the Qlik system is making it easier for us to liaise with other agencies, and even expand use of the dashboard into new areas. Submitting monthly data to the Department of Health has been streamlined, and the operational planning and performance team has even been able to internally develop an additional sheet themselves, using what was produced and the coaching provided, as the template to capture further components of the state-wide reporting requirements.

Its recognised that the success with the project is the result of years of experience and tireless devotion to providing the solutions that are right for us as customers.

If you would like to speak to the Augmented-CS team about your challenges please reach us via the Contact Us page.